Terms of Service

We provide software engineering, design, and digital strategy services as outlined in your Statement of Work (SOW) or Invoice.

We use modern agile methodologies. While we aim for every milestone date, timelines are estimates. Delays in Client feedback or changes in technical requirements will impact delivery dates.

Requests outside the original SOW will be evaluated and billed at our current hourly technical rate or as a separate project phase.

Client agrees to the payment schedule defined in the SOW or Invoice.

Payments not received by the due date bear interest at 1.5% per month (19.56% annually) or the maximum allowed by law.

We reserve the right to pause services, take custom apps offline, and withhold deployments if any invoice remains unpaid.

Clients are responsible for all third-party collection costs, including agency commissions, legal fees, and administrative expenses.

Disputing a payment for services rendered is a breach of contract. We will provide full technical logs and communication history to contest any chargeback.

Upon full and final payment, we grant the Client a non-exclusive, perpetual license to use the deliverables for their intended business purpose.

We retain ownership of all pre-existing code libraries, frameworks, and internal tools used to build your project.

Background IP is licensed for use within the project but cannot be resold, redistributed, or used to build competing products.

Hosting is provided as-is with 99.9% uptime targets. We are not liable for outages caused by upstream providers like AWS, Google Cloud, or Shopify.

Unless a retainer is in place, any work required due to third-party API updates (Shopify, Google, etc.) after 30 days post-launch is billable.

We follow industry standards, but are not liable for breaches resulting from third-party vulnerabilities or Client-managed credentials.

The Client has 5 business days to test and provide feedback on milestones. If no feedback is received, the work is deemed accepted.

Our total liability is strictly limited to the amount paid by the Client for the specific phase of work in question.

These Terms are governed by the laws of Manitoba, Canada. Any disputes shall be settled in the courts of Winnipeg.

We collect information necessary to provide our services, including contact details, project requirements, technical specifications, and billing information provided during the intake process.

When accessing our managed hosting or custom applications, we may log IP addresses, browser types, and usage patterns to ensure system security and optimize performance.

Data is used strictly for project delivery, communication, invoicing, and technical support. We do not sell your data to third parties.

We utilize industry-leading sub-processors (such as AWS, Google Cloud, and Shopify) to host applications and manage data. These providers adhere to strict security and privacy standards.

When building custom integrations, we may process data from third-party APIs (CRM, ERP, etc.) strictly as required by your business logic and outlined in your project scope.

We implement technical and organizational measures to protect your data, including encryption at rest and in transit, and secure credential management for all project environments.

We retain project-related data for as long as necessary to fulfill the purposes outlined in our agreement or to comply with legal, tax, and reporting requirements.

You have the right to request access to, correction of, or deletion of your personal data held within our internal systems.

Our privacy practices are designed to align with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable regional data protection laws.

We may update this policy periodically to reflect changes in our technical processes or legal obligations. Continued engagement after updates constitutes acceptance.